The first 29 home games on the Marlins’ 2020 regular season schedule have been officially impacted by the COVID-19 pandemic, the team announced Thursday. Fans who purchased tickets directly through the Marlins to attend to any of those games have several options as outlined below in the Impacted Ticket Policy:
The Marlins will provide Marlins Members (season ticket members), suite holders, groups and single-game ticket buyers who purchased directly through the Marlins an account credit with bonus for all impacted games (a list of such games can be found below) which will be eligible to be used for other Marlins 2020 regular season home games at Marlins Park as well as Marlins 2021 regular season home games at Marlins Park. The provided credit for impacted tickets will include the ticket price paid plus a 10% bonus as well as the ticket fees paid (pro-rated as appropriate) for the impacted tickets and is non-transferable.
Ticket holders for all impacted games who purchased directly through the Marlins may alternatively request a refund for amounts paid (ticket + fees) for impacted tickets. Refund requests must be submitted in writing to email@example.com or 501 Marlins Way, Miami, FL 33125.
Any complimentary tickets received for impacted games are invalid and will not be eligible for a rescheduled game or future game exchange.
The impacted games include 26 that would’ve taken place at Marlins Park plus a three-game series against the Mets in San Juan, Puerto Rico.
All 30 MLB teams are expected to announce their own policies by the end of the week.
The 10% bonus credit being offered by the Marlins is the same as the Indians, and more generous than others across the league. For example, the Red Sox will provide a 10% bonus only to season ticket holders and other priority groups. The Athletics and Giants have a 5% bonus rate available for them. The Rays are offering a 25% credit bonus to everybody, but it applies exclusively to concessions and merchandise, not to game tickets.
That being said, many fans are facing new financial hardships as a result of COVID-19 and will understandably prefer the immediate relief of a full refund.